cg44 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and cg44 ("cg44", "we", "us", "the Platform") governing your access to and use of the website located at cg44.bet and all associated services, games, promotions, and features offered through it (collectively, the "Services").

By visiting the cg44 website, creating a player account, making a deposit, placing a wager, or otherwise using any part of the Services, you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree with any part of these Terms, you must not use the cg44 platform.

cg44 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, cg44 will use reasonable efforts to notify registered players via the email address associated with their account or via an on-site notification. Continued use of the Services after any amendment takes effect constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility and Age Restriction

To register an account and use the Services offered by cg44, you must satisfy all of the following eligibility conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You are at least 18 years of age. cg44 is strictly an 18+ platform. Players under the age of 18 are absolutely prohibited from registering, depositing, wagering, or otherwise using cg44.
• You are accessing cg44 from a jurisdiction where online gaming is not explicitly prohibited by local law applicable to you as an individual.
• You are acting on your own behalf as a private individual and not as a representative or agent of a third party.
• You do not have a self-exclusion order in place through cg44 or any affiliated responsible gaming programme that would prevent you from accessing online gaming services.
• You have full legal capacity to enter into a binding agreement under the laws of your country of residence.

cg44 takes its age verification obligations seriously. At any point, including prior to processing a withdrawal request, cg44 may request documentation to verify your age and identity. Acceptable documents include a valid national ID card, passport, or driving licence issued by the Government of Bangladesh. Failure to provide satisfactory verification documents within a reasonable timeframe will result in account suspension and withholding of pending withdrawals pending resolution.

3. Account Registration

To access the full range of cg44 Services, you must complete the account registration process by providing accurate, complete, and current personal information as requested in the registration form. The information you provide must correspond to your true legal identity.

3.1 Single Account Policy

Each individual player is permitted to hold exactly one (1) active account on cg44. The creation of multiple accounts by the same individual, whether under the same or different names, email addresses, phone numbers, or payment methods, is strictly prohibited. Where cg44 detects that a player holds duplicate accounts, cg44 reserves the right to close all accounts associated with that individual, void all wagers placed across those accounts, and withhold any balances pending investigation.

3.2 Account Credentials and Security

You are solely responsible for maintaining the confidentiality of your cg44 Login credentials, including your username and password. You must not share your login details with any third party. Any activity carried out through your account using your credentials will be deemed to have been authorised by you. If you suspect that your account has been accessed without your authorisation, you must contact cg44 support immediately and change your password via the account settings page.

3.3 Accuracy of Registration Information

You are required to provide truthful and accurate information at the point of registration. If your personal details change at any time — including your name, address, email, or mobile number — you are responsible for updating your account profile accordingly. cg44 may suspend or close accounts where it is determined that false or misleading information was provided during or after registration.

3.4 Know Your Customer (KYC) Verification

cg44 applies KYC verification procedures in accordance with responsible gaming and fraud prevention obligations. Verification may be requested at any stage, including at registration, before processing a first withdrawal, or following unusual account activity. KYC documents may include a government-issued photo ID, proof of address (such as a recent utility bill or bank statement dated within three months), and proof of the payment method used for deposits. Processing of withdrawals will be paused until KYC verification is completed to cg44's satisfaction.

4. Deposits and Withdrawals

All monetary transactions on cg44 are conducted in Bangladeshi Taka (BDT). cg44 does not charge transaction fees on deposits or withdrawals for the primary supported payment methods; however, your payment service provider may apply their own charges, for which cg44 bears no responsibility.

4.1 Supported Payment Methods

cg44 currently supports the following deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The availability of specific methods may vary and is subject to change. The current list of supported payment methods is displayed within the cg44 account portal at the time of transaction.

4.2 Minimum and Maximum Limits

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits apply per transaction and per calendar day and are displayed within the cg44 cashier section. Limits may be adjusted by cg44 at any time at its reasonable discretion and will be communicated within the cashier interface.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to the cg44 wallet within sixty (60) seconds of a successful transaction confirmation from the mobile financial service provider. Deposits via bank transfer or card may take longer depending on the processing times of the relevant financial institution. cg44 is not responsible for delays caused by third-party payment providers.

4.4 Withdrawal Processing

Withdrawal requests submitted during normal operating hours are processed by the cg44 payments team within the timeframes stated in the cashier section at the time of request. Mobile wallet withdrawals are generally completed within five (5) minutes. Bank transfer withdrawals are typically completed within one (1) business day. cg44 reserves the right to conduct additional verification checks before releasing a withdrawal, which may extend processing time. Withdrawals will only be made to a payment method that has been previously used for a deposit on the same account, subject to any exceptions granted in writing by cg44.

4.5 Currency and Exchange

All balances, wagers, bonuses, and winnings are denominated in Bangladeshi Taka. cg44 does not offer multi-currency accounts. Any deposit made in a foreign currency will be declined at source; it is your responsibility to ensure that your payment method transacts in BDT.

5. Bonuses and Promotions

cg44 offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and wagering requirements stated at the point of offer. The general principles governing bonuses are set out in this section, but the specific terms of each individual promotion supersede these general principles where there is any conflict.

5.1 Wagering Requirements

Bonus funds credited to your cg44 account are subject to wagering requirements before they may be converted to withdrawable cash. The wagering requirement applicable to any bonus is stated clearly in the offer terms and expressed as a multiple of the bonus amount (for example, a 20x wagering requirement on a ৳1,000 bonus means that ৳20,000 in qualifying wagers must be completed before the bonus can be withdrawn). Not all game types contribute equally to wagering requirements; contribution rates are specified in the individual offer terms.

5.2 Bonus Expiry

All bonuses carry an expiry date. Where a wagering requirement is not met before the bonus expiry date, the bonus balance and any winnings generated from it will be forfeited automatically. Expired bonus funds cannot be reinstated. The expiry period applicable to each bonus is stated in the offer terms at the point of acceptance.

5.3 Bonus Eligibility

Bonuses are generally available to players who have completed the KYC verification process and whose account is in good standing. cg44 reserves the right to restrict or exclude certain players from specific promotions at its discretion. Players who have self-excluded or who are on a cool-off period are not eligible to claim or use bonus funds during that period.

5.4 Abuse of Bonuses

Any form of bonus abuse — including, but not limited to, opening multiple accounts to claim the same offer multiple times, placing low-risk hedging bets solely to meet wagering requirements, or coordinating with other players to exploit a promotional offer — is strictly prohibited. Where cg44 identifies bonus abuse, all associated bonuses and winnings will be voided and the accounts involved will be subject to suspension or permanent closure.

6. User Obligations

By using the cg44 platform, you agree to the following obligations at all times:

• Provide accurate, truthful, and current information in all communications with cg44, including at registration, during KYC verification, and when contacting customer support.
• Maintain the security of your account credentials and notify cg44 immediately of any suspected unauthorised access.
• Use the cg44 platform solely for lawful entertainment purposes and not for any commercial, professional, or business purpose without prior written authorisation from cg44.
• Wager only with funds that belong to you and that you can afford to lose. cg44 does not encourage players to wager with borrowed money or funds set aside for essential living expenses.
• Comply with all applicable laws of your jurisdiction relating to online gaming and ensure that your use of cg44 does not violate any local regulations that apply specifically to you as an individual.
• Engage respectfully with cg44 customer support staff at all times. Abusive, threatening, or harassing behaviour toward support agents will result in account closure.
• Use the responsible gaming tools available in your cg44 account proactively if you have any concerns about your gambling behaviour. cg44 encourages players to set deposit limits before they begin playing, not only after a problem arises.

7. Prohibited Activities

The following activities are expressly prohibited on the cg44 platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of balances, and, where appropriate, referral to law enforcement authorities:

• Registering or operating more than one player account on cg44.
• Providing false, inaccurate, or fraudulent personal information at any stage of the account lifecycle.
• Using the cg44 platform if you are under 18 years of age.
• Using automated software, bots, scripts, crawlers, or any form of artificial intelligence to interact with cg44 games, betting interfaces, or promotional systems in a manner not intended for human play.
• Exploiting software bugs, errors, or technical vulnerabilities in cg44 games or platform infrastructure. Any winnings obtained through a known or suspected technical error are not valid and will not be paid out.
• Colluding with other players, game providers, or cg44 staff to gain an unfair advantage in any game or betting market.
• Engaging in any activity that constitutes or facilitates money laundering, terrorist financing, or fraud.
• Charging back a deposit that has been used for wagering. Initiating an unjustified chargeback will result in immediate account suspension and recovery of any outstanding balance owed to cg44.
• Reproducing, copying, distributing, or commercially exploiting any content from the cg44 website without prior written authorisation.
• Accessing cg44 through a VPN, proxy server, or any other technology designed to obscure your true geographic location or identity for the purpose of circumventing eligibility restrictions.

8. Account Closure and Suspension

cg44 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false or misleading information during registration or KYC verification.
• Suspected or confirmed involvement in fraudulent, collusive, or illegal activity.
• Failure to complete KYC verification within the timeframe requested by cg44.
• Abuse of bonuses or promotional offers.
• Account inactivity for a period exceeding twelve (12) consecutive months without any deposit, withdrawal, or wagering activity.
• Receipt of a self-exclusion request submitted by the account holder.
• A court order or instruction from a competent regulatory or law enforcement authority.

8.1 Voluntary Account Closure

Players who wish to close their cg44 account voluntarily may do so by contacting cg44 customer support via live chat or email at [email protected]. Before closure, any remaining real-money balance will be returned to the player's verified withdrawal method, provided all KYC requirements are satisfied and no pending investigations are in progress. Bonus balances and any winnings derived solely from bonus funds are forfeited upon voluntary account closure.

8.2 Self-Exclusion

Players who feel that their gambling is becoming a problem may request a self-exclusion period through cg44 customer support. Self-exclusion periods of one month, three months, six months, one year, or indefinite exclusion are available. Once activated, a self-exclusion cannot be reversed until the full period has elapsed. Players under self-exclusion will be removed from all marketing communications during the exclusion period. For further information, please visit the Responsible Gaming page.

8.3 Inactive Account Policy

An account is considered inactive if no login, deposit, withdrawal, or wagering activity has been recorded for twelve (12) or more consecutive months. cg44 will notify the account holder via their registered email address before applying an inactivity closure. If no response is received within thirty (30) days of notification, cg44 may close the account and return any verified real-money balance to the last used payment method on file.

9. Liability and Disclaimer

To the fullest extent permitted by applicable law, cg44 provides its Services on an "as is" and "as available" basis without any warranty, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

cg44 does not guarantee that the platform will be continuously available, free from errors or technical faults, or that any specific game outcome will occur. Scheduled maintenance, unscheduled downtime, or third-party service failures may temporarily affect platform availability. cg44 will use reasonable efforts to minimise disruption and to communicate planned maintenance in advance.

cg44's total liability to any player, whether in contract, tort, or otherwise, shall not exceed the amount of verified funds deposited by that player into their cg44 account in the thirty (30) days immediately preceding the event giving rise to the claim. cg44 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill.

Games offered on cg44 are operated by third-party software providers including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. cg44 is not responsible for errors, malfunctions, or incorrect payouts attributable to the software of these third-party providers, although cg44 will work cooperatively with providers to investigate and resolve any reported issues in a timely manner.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with principles of general commercial law. cg44 is an online entertainment platform operated for the benefit of players in Bangladesh and other eligible jurisdictions.

In the event of a dispute between a player and cg44, the player is encouraged to contact cg44 customer support in the first instance to seek an amicable resolution. cg44 is committed to investigating all complaints fairly, transparently, and within a reasonable timeframe. The contact email for formal complaints is [email protected]. cg44 aims to respond to all formal complaints within four (4) business hours.

These Terms constitute the entire agreement between you and cg44 in relation to your use of the Services and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

If you have any questions about these Terms and Conditions, or if you require clarification on any provision, please contact cg44 customer support via the 24/7 live chat available on the platform or by email at [email protected]. All communications should be in English.