Responsible Gaming at cg44

1. Our Commitment to Responsible Gaming

cg44 is committed to providing a safe, fair, and enjoyable online gaming environment for all players in Bangladesh. We recognise that while the vast majority of people who use cg44 do so for entertainment without experiencing any harm, a small proportion of players may develop problematic patterns of gambling behaviour. cg44 takes that reality seriously and has built its responsible gaming programme around three core principles: prevention, early intervention, and access to help.

Responsible gaming at cg44 is not a box-ticking exercise. We actively monitor account behaviour for patterns that may indicate a problem — such as rapidly increasing deposit frequency, large losses followed by large deposits, or unusual session durations — and our support team is trained to reach out proactively when such patterns are detected. We also make it straightforward for players themselves to set limits, take breaks, or leave the platform entirely, without friction or discouragement.

We do not market cg44 products to vulnerable individuals, and we never target players who have self-excluded or requested account closure. Our promotional materials clearly state the 18+ requirement and the risks associated with gambling. If you have any questions or concerns about how cg44 handles responsible gaming, please contact our support team at any time via live chat or email.

2. Age Restriction — 18+ Only

cg44 strictly prohibits access to its platform by anyone under the age of 18. Gambling is an adult activity, and the minimum age to register and play on cg44 is 18 years. This applies to all players regardless of location within Bangladesh.

To enforce this requirement, cg44 conducts identity verification (KYC) checks on all new accounts before withdrawals are processed and at random intervals during the account lifecycle. Players are required to submit a valid government-issued identity document — such as a Bangladesh National ID Card or passport — confirming their date of birth. Where there is any doubt about a player's age, cg44 will suspend gaming access and request documentation before allowing play to resume. Any account found to have been registered by a person under 18 will be closed immediately and all associated funds will be handled in accordance with applicable law.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly encourage you to take the following precautions to prevent underage access to the cg44 platform:

• Never save your cg44 Login credentials in your browser's autofill or password manager on a shared device.
• Always log out of your cg44 account when you are finished playing.
• Use device-level parental controls and content filtering tools available on Android, iOS, and Windows to restrict access to gambling websites.
• Keep your mobile banking credentials (bKash, Nagad, Rocket) separate and password-protected so that minors cannot access them to fund a gaming account.
• Speak openly with young people in your household about the risks of gambling and the legal age requirement.

3. Deposit Limits

One of the most effective tools for managing gambling expenditure is the pre-commitment deposit limit. cg44 allows every player to set a maximum deposit cap across three time horizons: daily, weekly, and monthly. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank transfers.

To set or update your deposit limit, navigate to the Responsible Gaming section of your cg44 account settings. You can set a new limit or reduce an existing limit instantly — the change takes effect within minutes. If you wish to raise a previously set limit, a mandatory 48-hour cooling-off period applies before the higher limit becomes active. This delay is intentional: it gives you time to reconsider a decision made in the heat of the moment and ensures that deposit limits are a meaningful commitment rather than an easily bypassed technicality.

4. Time-Out Features

cg44 provides two distinct time-based tools for players who want to manage the amount of time they spend on the platform: session time limits and cool-off periods. Both are available without restriction to every registered player.

4.1 Session Time Limits

A session time limit restricts the duration of a single continuous gaming session. You can set a limit of 30 minutes, 1 hour, 2 hours, or a custom duration. When the session timer expires, cg44 will display a full-screen notification. You can choose to receive the notification as a reminder only (and continue playing if you wish) or configure it to automatically log you out when the session ends. We recommend the automatic logout option for players who find it difficult to stop voluntarily once a reminder appears.

4.2 Cool-Off Periods

A cool-off period is a short-term account pause. Unlike full self-exclusion, a cool-off is a temporary measure designed for players who feel they need a brief break but do not believe they have a serious gambling problem. Cool-off durations available on cg44 are 24 hours, 48 hours, and 7 days. During a cool-off period, you cannot log in to your account, place bets, or make deposits. You can still log in to view your account history and request a withdrawal of existing balances. A cool-off period cannot be shortened or cancelled once activated — this is intentional, and it is a feature, not a limitation.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on cg44. It is intended for players who recognise that their gambling has become problematic and who want to prevent themselves from accessing the platform for a significant period of time. cg44 treats every self-exclusion request with the seriousness it deserves.

Self-exclusion periods available on cg44 are: 1 month, 3 months, 6 months, 1 year, and permanent exclusion. To request self-exclusion, contact our support team via live chat or email — your account will be suspended within one business hour of your request being confirmed. Alternatively, you can initiate self-exclusion directly from the Responsible Gaming section of your account settings.

During the self-exclusion period, the following actions are taken by cg44:

• Your account is immediately suspended and access is blocked.
• You are removed from all marketing communication lists. You will receive no promotional emails, SMS messages, or push notifications from cg44 during the exclusion period.
• Any existing balance in your account remains safe and can be withdrawn by contacting support — you do not forfeit your funds when you self-exclude.
• cg44 will not contact you with re-engagement offers or invitations to return before your exclusion period has expired.
• Attempts to create a new cg44 account during an active self-exclusion period will be identified and closed. If you believe a new account has been opened in your name during your exclusion period, contact support immediately.

A self-exclusion period cannot be shortened. If you have selected a 6-month exclusion, that exclusion remains in place for the full 6 months regardless of any subsequent request to reopen your account. At the end of the exclusion period, cg44 will ask you to confirm that you wish to reactivate your account, and a mandatory 24-hour reflection period applies before access is restored. Permanent self-exclusion is final and irreversible — accounts permanently excluded will never be reopened.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following self-assessment questions are offered as a guide. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or reach out to a professional support organisation.

7. How to Activate Your Player Tools

All responsible gaming tools on cg44 are available directly within your account. The steps below outline how to access and activate each tool. If you encounter any difficulty, our support team is available 24 hours a day, 7 days a week via live chat.

1. Log In to Your cg44 Account

   Access your account via the cg44 Login page. Ensure you are on the official cg44 platform before entering your credentials.

2. Navigate to Account Settings

   Click on your account icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.

3. Open the Responsible Gaming Section

   Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available limit and exclusion tools.

4. Select Your Preferred Tool

   Choose from deposit limits, loss limits, session time limits, reality checks, cool-off periods, or self-exclusion. Each tool has a clear description and configuration options.

5. Confirm Your Settings

   Enter your chosen values and confirm. Limit reductions and cool-off periods take effect immediately. Limit increases take effect after the mandatory 48-hour reflection period.

6. Contact Support If Needed

   If you cannot access your account or need help activating a tool urgently — especially for self-exclusion — contact our support team directly via live chat. Self-exclusion requests submitted via live chat are processed within one business hour.

8. Getting Help and External Support

If you feel that gambling has become a problem for you or someone you care about, please reach out. cg44's support team is available 24 hours a day, 7 days a week and can help you activate responsible gaming tools, discuss your options, or refer you to appropriate professional resources. All conversations with our support team about responsible gaming are treated with complete confidentiality.

cg44 also encourages players to seek professional support if they feel their gambling behaviour is out of control. Speaking with a trained counsellor can make a meaningful difference. We recommend reaching out to mental health and counselling services available in Bangladesh, as well as international resources such as Gamblers Anonymous, which provides peer support and recovery programmes accessible online. Family members concerned about a loved one's gambling behaviour are equally encouraged to seek guidance — problem gambling affects not just the individual player but those around them.

Remember: gambling at cg44 should always be a form of entertainment that you can afford, enjoy, and walk away from. The moment it stops feeling that way, it is time to use the tools available to you or to speak to someone who can help. There is no shame in asking for support — it is the responsible thing to do.