cg44 Privacy Policy

1. Data We Collect

cg44 collects personal data from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and occasionally from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a cg44 account, we collect the information you provide in the registration form, which includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to establish your account, verify your eligibility to use the platform, and communicate with you about your account.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to confirm that all players are aged 18 or above, cg44 may request copies of government-issued identification documents such as your National ID Card, passport, or driving licence issued by the Government of Bangladesh. We may also request proof of address documents such as a recent utility bill or bank statement, and proof of the payment method used for deposits. These documents are processed and stored securely by cg44 and, where applicable, by our authorised KYC verification partner.

1.3 Financial and Transaction Data

When you make a deposit or request a withdrawal, cg44 records transaction details including the amount, timestamp, payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and the transaction reference number provided by the payment service provider. cg44 does not store your full mobile banking PIN, card number, or card CVV — these are handled exclusively by the respective payment service provider through their own secure infrastructure.

1.4 Gaming and Wagering Activity Data

cg44 maintains records of all gaming and wagering activity conducted through your account. This includes the games played, wager amounts, outcomes, session durations, and the timestamps of each activity. This data is used to maintain accurate account balances, resolve disputes, identify unusual patterns of play for responsible gaming purposes, and generate the account statement available in your player dashboard.

1.5 Technical and Device Data

When you access cg44, our servers automatically collect certain technical information about your device and session. This includes your IP address, browser type and version, operating system, device type, screen resolution, the URL that referred you to cg44, pages visited within the platform, and the timestamps of those visits. This data is used for platform security, fraud prevention, performance monitoring, and aggregated analytics.

1.6 Communications Data

If you contact cg44 customer support via live chat or email, we retain a record of that correspondence, including the content of your messages and any documents you attach. This record is used to resolve your query, maintain service quality, and, where relevant, as evidence in the event of a dispute.

2. How We Use Your Data

cg44 uses the personal data it collects for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which cg44 processes personal data are set out below.

• Account management: To create, operate, and maintain your cg44 player account, including processing deposits and withdrawals, calculating balances, and providing account statements.
• Identity verification: To confirm that you meet the eligibility requirements for using cg44, in particular the minimum age requirement of 18 years, and to verify that your account details are accurate and current.
• Transaction processing: To facilitate deposits and withdrawals via your chosen payment method and to maintain accurate financial records of all transactions associated with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other forms of abuse or misuse of the cg44 platform.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion requests.
• Customer support: To respond to queries, complaints, and requests submitted via live chat or email, and to maintain quality assurance records.
• Marketing communications: To send you information about cg44 promotions, bonuses, and new features where you have opted in to receive marketing communications. You may withdraw this consent at any time by updating your preferences in the account settings or by contacting support.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and content of the cg44 platform.
• Legal and regulatory compliance: To meet any obligations imposed on cg44 by applicable law, including responding to lawful requests from courts, regulatory bodies, or law enforcement authorities.

3. Data Sharing and Disclosure

cg44 does not sell or rent your personal data to third parties. We may, however, share your data with carefully selected categories of third parties where doing so is necessary to operate the platform or to comply with a legal obligation. All third parties with whom cg44 shares personal data are required to process that data securely and only for the purpose for which it was shared.

3.1 Payment Service Providers

To process deposits and withdrawals, cg44 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks such as Dutch-Bangla Bank. The data shared is limited to what is strictly required to complete the transaction (for example, account reference numbers and transaction amounts). Each payment provider operates under its own privacy policy and security standards.

3.2 Identity Verification Partners

cg44 may use authorised third-party KYC verification services to validate identity documents submitted by players. These partners act as data processors on behalf of cg44 and are contractually prohibited from using your identity documents for any purpose other than the verification service they provide to us.

3.3 Game Software Providers

Games on the cg44 platform are delivered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your anonymised player session data (such as session ID and game outcomes) for the purposes of game operation and integrity monitoring. They do not receive your full name, contact details, or payment information.

3.4 Legal and Regulatory Authorities

cg44 may disclose personal data to courts, law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of cg44, its players, or the public. cg44 will, where legally permitted, notify affected players of such disclosures.

3.5 Business Transfers

In the event that cg44 undergoes a business restructuring, merger, acquisition, or asset sale, personal data held by cg44 may form part of the transferred assets. Where such a transfer takes place, cg44 will take reasonable steps to ensure that the recipient of that data is bound by privacy obligations no less protective than those set out in this Policy, and will notify affected players in advance where required by applicable law.

4. Cookies and Tracking Technologies

cg44 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to maintain your session when you are logged in, and to gather aggregated analytics about how the platform is used. This section explains the types of cookies we use and how you can manage them.

4.1 Strictly Necessary Cookies

These cookies are essential for the cg44 platform to function. They enable core features such as maintaining your login session, keeping your account balance up to date during a session, and processing transactions securely. Strictly necessary cookies cannot be disabled without rendering the platform unusable. No consent is required to set these cookies because they are essential to the service you have requested.

4.2 Analytics and Performance Cookies

cg44 uses aggregated, anonymised analytics data to understand how players navigate the platform — for example, which pages are visited most frequently, where players encounter errors, and how long sessions typically last. This data is used solely to improve platform performance and user experience. It does not identify any individual player.

4.3 Preference Cookies

Preference cookies remember settings you have chosen within the cg44 platform, such as your preferred game category or display settings. These cookies improve your experience by preventing you from having to re-enter your preferences on each visit.

4.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive a notification before a cookie is set. Please note that disabling certain cookies may affect the functionality of the cg44 platform. Guidance on managing cookies is available in the help documentation of your specific browser.

5. Data Retention

cg44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to retain it by applicable law or regulation. The general retention periods applied by cg44 are set out below.

• Account and registration data: Retained for the duration of the active account relationship and for a period of five (5) years following account closure, to satisfy financial record-keeping and anti-money laundering obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, in accordance with standard financial compliance requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for three (3) years from the date of the relevant gaming session, or longer where required for ongoing dispute resolution.
• Customer support correspondence: Retained for two (2) years from the date of the final communication in a support thread, unless the correspondence relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Technical and device data (logs): Retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of the account relationship and for one (1) year following withdrawal of consent, to demonstrate compliance with consent obligations.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

6. Data Security

cg44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the cg44 servers.
• Secure, encrypted storage of account passwords using industry-standard hashing algorithms. cg44 staff cannot view your password in plain text.
• Tokenisation of payment method data — cg44 does not store raw card numbers or mobile banking PINs.
• Role-based access controls ensuring that cg44 staff members can only access the personal data necessary for their specific job function.
• Regular internal security reviews and vulnerability assessments of the cg44 platform and supporting infrastructure.
• Monitoring systems that detect and alert the security team to unusual access patterns or potential intrusion attempts in real time.

While cg44 takes data security seriously and applies the measures described above, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to keep your cg44 Login credentials secure. If you believe your account has been compromised, please contact cg44 support immediately and change your password without delay.

7. Your Privacy Rights

As a cg44 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 8 of this Policy. cg44 will respond to all verified privacy requests within thirty (30) days of receipt.

• Right of access: You have the right to request a copy of the personal data cg44 holds about you, together with information about how that data is being used. This is sometimes called a Subject Access Request.
• Right to rectification: If any personal data cg44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through the account settings page without contacting support.
• Right to erasure: In certain circumstances, you have the right to request that cg44 delete the personal data it holds about you. This right is subject to cg44's legal obligation to retain certain categories of data for specified periods, as described in Section 5 of this Policy. Where full erasure is not possible due to a legal retention obligation, cg44 will restrict processing of your data to the minimum necessary to meet that obligation.
• Right to restrict processing: You have the right to request that cg44 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where cg44 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can withdraw marketing consent in your account settings or by contacting support.
• Right to object: You have the right to object to the processing of your personal data where cg44 relies on legitimate interests as the legal basis for processing, or where data is used for direct marketing purposes.

cg44 will not discriminate against you or restrict your access to the platform as a result of you exercising any of the rights described above, except where the exercise of a right makes continued provision of the service impossible (for example, where deletion of identity data prevents cg44 from completing mandatory age verification).

8. Contact and Complaints

If you have any questions about this Privacy Policy, if you wish to exercise any of your privacy rights, or if you would like to raise a concern about the way cg44 handles your personal data, please contact our support team using the following details:

Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week through the cg44 platform.
Response Time: cg44 aims to respond to all privacy-related enquiries within four (4) business hours and to resolve formal data subject requests within thirty (30) days.

If you are not satisfied with cg44's response to a privacy complaint, you have the right to escalate your complaint through appropriate legal channels available in your jurisdiction.

cg44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made, we will notify registered players via their registered email address or via an on-site notification. The effective date at the top of this Policy will be updated accordingly. We encourage you to review this Policy periodically to stay informed about how cg44 protects your data.